Step 1: Welcome & Alignment

Step 2: Outsourcing

Step 3: Onboarding &

Ongoing Support

Progressing...

Build & Run

Structured onboarding. Certified execution. Monitored performance.

At this stage, candidate is selected, we move into structured onboarding.

Who Oversees Your Onboarding

Your onboarding is managed by a structured leadership team — all with direct experience in the U.S. market.

  • Training & Quality Assurance Manager – Designs and manages the onboarding framework, accountability systems, performance tracking, and consistency standards.

  • Senior QA (Sales & Acquisitions) – Oversees call quality, execution standards, script adherence, and measurable output performance.

  • Operations & Marketing Director – U.S. market–experienced leader across 10+ industries, ensuring strategic alignment with your business model and growth objectives.

This is layered oversight — built around accountability, performance, and long-term consistency.

Onboarding Timeline

Phase 1: Refinement (5–10 Business Days)

We do:

  • Finalize KPIs and measurable benchmarks

  • Build client-specific workflows

  • Customize scripts and SOPs

  • Structure reporting and documentation

  • Prepare the full onboarding framework

What we need from you:

  • Availability for short 1:1 alignment meetings
    (We’ll email available time slots and send calendar invites.)

  • System access and operational clarity

  • Approval of finalized onboarding structure

To move efficiently, we’ll provide a structured checklist outlining:

Required system access

Role context and expectations

Existing workflows or SOPs

Key contacts and communication flow

Phase 2: Hands-On Training (5 Business Days)

Your hire completes:

  • Core Doerella training

  • Role-based training

  • Client-specific modules

  • Scenario simulations

  • Supervised mock tasks

  • Practical assessments

  • Supervisor sign-off

No one goes live without structured approval.

Phase 3: Tracking Progress, QA & Ongoing Mentorship

We monitor:

  • Onboarding progress

  • Task quality

  • Performance benchmarks

  • Mentorship notes

After go-live:

  • Weekly check-ins

  • Ongoing QA reviews

  • Error logging & retraining

  • 30-day evaluation

You have visibility.
We maintain accountability.

By the End of This Stage, You’ll Have:

  • Documented SOPs

  • A fully trained hire

  • Progress tracking system

  • Accountability framework

  • Performance evaluation structure

  • Ongoing quality assurance system

You’ll have a structured system in place — one you can continue using and refining internally.

You're all set.

What happens next?

During and after onboarding, you’ll receive access to your Doerella Client Portal.

This is your centralized workspace.

Inside your portal, you’ll have:

  • All finalized SOPs

  • Training documentation

  • Onboarding tracker

  • Performance & QA sheets

  • Evaluation records

  • Role structure & KPIs

  • Any systems we built together

Everything in one place.
Organized. Documented. Accessible.

Clear